FAQs

HOW CAN I BUY FROM GOA DUTY FREE?

Goa Duty Free is located at the International Arrivals, Manohar International Airport, Goa, India. International passengers can buy from our shop only if they are traveling through this airport and holding a valid international flight boarding card and passport.

I AM TRAVELLING ON A DOMESTIC FLIGHT. CAN I BUY FROM GOA DUTY FREE?

Unfortunately no. Indian customs regulations permit only international flight passengers to buy from the Duty Free shop. As per Customs regulations, only passengers who have an international boarding pass and a valid passport are eligible to shop Duty Free.

DO YOU SELL ELECTRONICS IN YOUR DUTY FREE SHOP?

We do not sell electronic items like TV, cameras, phones. We have a wide range of assortments from categories such as Liquor, Perfume, Confectionery, Tobacco, and Packaged Foods as of now.

WHAT ARE THE TIMINGS OF THE SHOP?

We are operating 24×7 around the clock at international arrivals, 365 days a year.

IF I DO NOT FIND THE PRODUCT AT WEBSITE, DOES THAT MEAN GOA DUTY FREE DOES NOT STOCK THAT PRODUCT?

Goa duty free sells a wide range of products from Liquor, Confectionery, Perfume, Tobacco & Packaged Food. But we only showcase just a part of it on the website. If you’re unable to find the product you’re looking for on searching on our website, please feel free to enquire at: gdf.customercare@gmrgroup.in – about the product you wish to purchase. This is our endeavour to encourage the responsible display of information only to passengers traveling out of the international airport. This is also due to certain applicable laws.

WHAT SHOULD I DO IF I NEED ANY ASSISTANCE ABOUT SHOPPING, PRICES, COUNTRY CUSTOM ALLOWANCE, REFUND OR EXCHANGE FOR FAULTY PRODUCT?

Please contact our support team at gdf.customercare@gmrgroup.in we will be eager to assist you. Also for knowing about Indian and other countries allowance, you can visit: https://goadutyfree.in/home/know-your-allowance/

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

There is no return or exchange policy. For any other concern related to your purchase please write to us at:gdf.customercare@gmrgroup.in within 30 days of your purchase.

ARE THERE RESTRICTIONS ON THE AMOUNT I CAN BUY?

We request all passengers to check the allowances for the countries they are traveling to, for both transit and destination country. You may check the allowance details for India and other countries at https://goadutyfree.in/home/know-your-allowance/